Repair
Reliable quality you can trust.
For over 25 years, alphatronics has been developing high-quality televisions for mobile use. All our televisions are developed, assembled, tested, and packaged at our Nuremberg site. This not only ensures consistently high product quality but also short distances between development, production, and service.
Our quality promise “Developed in Germany. Assembled in Germany.“ begins long before manufacturing. In our own development department, we continuously work on new solutions for the special requirements of mobile use. Regular visits to international trade fairs, close exchange with our technology partners, and cooperation with leading vehicle manufacturers ensure that we identify innovations early and incorporate them into our products. The result is televisions specifically developed for use in motorhomes, caravans, trucks, and on water – robust, durable, and reliable.
Repair instead of discarding
While many electronic devices today can hardly be repaired, we deliberately pursue a different path. For us, responsibility does not end with the sale of a television. Our experienced radio and television technicians continue to service and repair alphatronics televisions many years after purchase. To make this possible, we stock important spare parts long-term and ensure availability of up to ten years, depending on the component. In addition, owners of current webOS Hub televisions benefit from long-term software support with security, feature, and system updates for up to seven years.
Even with technological advancements, we examine possibilities, depending on the model, to continue using existing components. For example, high-quality displays can often be used significantly longer than the underlying electronics. This philosophy of longevity and sustainability is also reflected in our extended three-year manufacturer’s warranty.
Repair Request
To help you quickly and easily, we recommend the following procedure:
Step 1 – Contact Us
Contact our service via the contact form on our homepage or directly by email at: service@alphatronics.de
Please have the following information ready, if possible:
Model number and PA number
You can find the model number and PA number on the silver type plate on the back of your television.
This information helps us to uniquely identify your device and quickly provide you with the appropriate software, documentation, or solution.
Proof of purchase
Please send us a proof of purchase or a copy of the invoice with the date of purchase, if possible. This facilitates the verification of potential warranty claims.
Error description
The more precisely you describe the problem that occurred, the faster and more targeted our service team can help you.
Service form
To ensure smooth and rapid processing of your claim, we ask that you fill out the service form completely and include it with your return. Detailed information about the product and the fault description will assist our technical customer service with a quick diagnosis and processing.
As a passionate camper, I know from my own experience how important reliable technology is on the road. That’s why it’s a matter of course for us to personally assist our customers even in service cases. Thanks to our extensive spare parts warehouse, we can repair many televisions even after many years, thus sustainably extending their lifespan.
Reinhold Pfister, Technical Customer Service / Service
Warranty Conditions
alphatronics GmbH (hereinafter “alphatronics”) grants the original purchaser of the product a voluntary manufacturer’s warranty in accordance with the following provisions. The warranty exclusively covers material and manufacturing defects that occur within the warranty period and are properly claimed.
Excluded from the warranty are all defects, damages, or functional impairments that are not attributable to material or manufacturing defects. This applies in particular to damages resulting from improper use, faulty installation, commissioning, adjustment, or calibration of the product, failure to observe the operating or installation instructions, external influences such as accidents, impacts, moisture, liquids, fire, overvoltage, or lightning, as well as damages caused by the use of unauthorized accessories or software. Also excluded from the warranty are normal wear and tear and age-related deterioration, as well as purely optical impairments, provided that these do not impair the intended function of the product.
The warranty period for alphatronics TV devices is 36 months from the date of the initial purchase by the end customer. The purchase date shown on the proof of purchase is decisive for calculating the warranty period. Warranty services can only be claimed if the defect occurs within the warranty period and is reported to alphatronics within this period.
A prerequisite for claiming the warranty is the submission of a valid original proof of purchase from an authorized dealer, clearly showing the purchase date, product designation, and seller. Handwritten or subsequently altered proofs of purchase will not be accepted as proof of warranty eligibility.
The warranty expires if the product has been opened, altered, repaired, or otherwise processed by persons not authorized by alphatronics. The same applies if the serial number has been removed, altered, defaced, or damaged, or if the product has been converted, refurbished, or used commercially or industrially contrary to its intended purpose.
In the event of a warranty claim, alphatronics will decide at its own discretion whether the affected product will be repaired or replaced with an equivalent product. There is no entitlement to a specific type of warranty service. Replaced devices, components, or parts become the property of alphatronics upon their replacement. The performance of a warranty service does not lead to an extension of the original warranty period nor to a new start of the warranty period.
The warranty is limited exclusively to the free rectification of material and manufacturing defects through repair or replacement. To the extent legally permissible, further claims are excluded. This includes, in particular, costs for transport, shipping, removal and installation, data recovery, loss of use, lost profits, and other indirect or direct consequential damages. alphatronics assumes no liability for the loss, damage, or recovery of software, data files, or data carriers.
This manufacturer’s warranty grants the buyer additional rights. The buyer’s statutory rights, in particular the statutory warranty claims against the respective seller, remain unaffected by this warranty and are neither restricted nor excluded by it.
We're happy to help you personally!
Do you have questions about our products, need technical support, or would like to request a custom project? Our team is here to assist you with expertise and experience.