Special conditions pertaining to the warranty extension (alphatronics premium service)
You have the option to extend the three-year warranty period for one year up to a total of four years beginning from the date of purchase.
Due to technical issues, it is not currently possible to extend your warranty online.
Please send an email to info@alphatronics.de or call +49 911 21 6554-0.
We will be happy to help – the alphatronics team
Please note that the warranty extension may be purchased at the most 180 days following the date of purchase. Thereafter, the purchase of a warranty extension is excluded.
The warranty extension can be purchased for a one-time fee of €49 (including VAT).
The warranty extension may be purchased exclusively online. Go to www.alphatronics/support/garantieverlängerung (alternatively retrievable via the QR code in our advertising materials). After providing your personal data, the date of purchase (original documentation should be provided in the case of a warranty claim) and the serial number (on the reverse side of your alphatronics TV), you can finalise the warranty extension contract by clicking on "Buy now". You will immediately receive confirmation of purchase via email.
The current price for the warranty extension can be found in the respective adverting materials and on our website. In the case of promotional offers on specific TV models, the warranty extension may be purchased free of charge for a specified period. To purchase, the free warranty extension, please follow the steps described above.
The general warranty conditions shall otherwise apply for the warranty during the extension period.
Concerning the warranty extension, consumers have the following right of revocation.
Right of revocation
You have the right to withdraw from this contract within fourteen days without specifying any reasons. This right of revocation is valid for 14 days from the day the contract was concluded.
To exercise your right of revocation, you must inform us, alphatronics GmbH, Breitengraserstraße 6, 90482 Nürnberg, Germany Tel.: + 49 (0) 211-216554-0, Fax: + 409 911-216554-65, Email: info@alphatronics.de, by means of a clear statement (e.g. a letter sent by post, fax or email) concerning your decision to revoke said contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, you simply need to send us notice that you are exercising your right of revocation before the revocation period has expired.
Consequences of revocation
If you choose to withdraw from this contract, we shall refund all payments which we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a shipping method which is different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this contract. The refund shall be issued with the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund. If you have requested that the service should begin during the revocation period, you must pay us a reasonable amount corresponding to the services already used up to the point of you informing us of your exercising of the right of revocation of this contract, as a proportion of the total scope of the services foreseen by the contract.
Sample revocation form
(If you would like to revoke the contract, please complete this form and send it back to us.)
alphatronics GmbH, Breitengrasserstrasse 6, 90482 Nuremberg, Fax: +49 911-216554-65, E-Mail: info@alphatronics.de