{"id":23625,"date":"2026-06-08T13:57:37","date_gmt":"2026-06-08T11:57:37","guid":{"rendered":"https:\/\/alphatronics.de\/terms-and-conditions\/"},"modified":"2026-07-13T17:03:59","modified_gmt":"2026-07-13T15:03:59","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/alphatronics.de\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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I. General provisions and scope<\/strong>The following General Terms and Conditions apply to all contracts concluded between alphatronics GmbH, Breitengraserstra\u00dfe 6, 90482 Nuremberg (hereinafter “Seller”) and the Buyer for the delivery of goods. The Seller does not recognize any terms and conditions of the Buyer that conflict with or deviate from these General Terms and Conditions and hereby expressly objects to them. Deviating general terms and conditions of the Buyer, supplementary agreements and\/or ancillary agreements are only valid if the Seller expressly agrees to them. The statutory provisions on the precedence of individual agreements remain unaffected. <\/p>

These Terms and Conditions contain, in part, different provisions for consumers and businesses.A consumer, pursuant to Section 13 of the German Civil Code (BGB), is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity.<\/p>

A business, pursuant to Section 14 of the German Civil Code (BGB), is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its commercial or self-employed professional activity. A partnership with legal capacity is a partnership that is endowed with the ability to acquire rights and incur liabilities.
In business-to-business transactions, legally relevant declarations and notices by the Buyer relating to the contract (e.g. setting deadlines, notice of defects, withdrawal or reduction) must be made in writing, i.e. in written or text form (e.g. letter, email, fax). Statutory form requirements and further evidence, in particular in cases of doubt regarding the authority of the declarant, remain unaffected. <\/p>

II. Conclusion of contract<\/strong>1a. In dealings with businesses, all offers by the Seller are non-binding unless otherwise stated in the order confirmation. The Buyer’s order of the goods constitutes a binding offer to conclude a contract. Unless otherwise stated in the order, we are entitled to accept this offer within 14 days of receipt by us in writing (e.g. by order confirmation) or by delivering the goods to the Buyer.1b. If a direct sale to consumers takes place, the order submitted by the Buyer in writing or verbally is a binding offer. The purchase contract is concluded upon delivery of the goods or upon order confirmation by the Seller. If the consumer customer receives neither the delivery of goods nor an order confirmation within 3 working days of placing the order, they are no longer bound by their offer.2. Information provided by the Seller in catalogues, flyers and other advertising materials is non-binding. The Seller reserves the right to errors and misprints in this respect. Information that is expressly part of the contract or to which reference is made in the Seller’s order confirmation is always binding.3. The Seller reserves ownership and copyright in images, technical drawings, sketches, calculations and other product information provided in the course of initiating the contract as well as concluding the contract. Documents handed over in the course of business that are marked as “confidential” may not be passed on to third parties without the Seller’s consent. <\/p>

III. Prices<\/strong>1. Price information for consumers always includes statutory VAT, currently 19%. Any shipping costs will be communicated to the consumer before ordering. The following sections 2-5 apply exclusively to contracts with businesses.2. Within Germany, the Seller’s prices are net plus the applicable statutory VAT, currently 19%, excluding transport packaging and shipping costs ex works.3. For deliveries outside Germany:No VAT is charged by the Seller. The tax liability is transferred to the recipient pursuant to Section 13b of the German VAT Act (UStG).Customs duties, consular fees and other taxes, levies, charges and fees imposed by regulations outside the Federal Republic of Germany, as well as related costs, shall be borne by the Buyer.4. Shipping costs are shown separately by weight. Likewise, the prices for transport packaging, if applicable, are shown separately. <\/p>

IV. Payment terms<\/strong>1. If payment in advance is agreed, payment is due immediately upon receipt of the order confirmation or invoice. If cash on delivery is agreed, the purchase price plus any shipping costs incurred must be paid in cash to the commissioned transport company.2. If purchase on invoice is agreed, for contracts with commercial buyers payments are due within 14 days of the invoice date. For consumers, payments are due within 30 days of the invoice date. Consumers shall be in default without further reminder after expiry of the 30 days if the Seller points out this consequence on the invoice.In the event of default, the Buyer must pay statutory default interest. In addition, a fee of \u20ac5.00 is due for each reminder issued by the Seller. The Seller is also entitled to withhold any further deliveries of goods until the invoice claim has been settled.3. All prices stated are in euros. For foreign currencies, the exchange rate on the day the payment was made shall always apply.4. The Buyer is only entitled to rights of set-off or retention insofar as their claim has been legally established or is undisputed, or arises from the same contractual relationship. In the event of defects in the purchased item, the Buyer’s counter-rights, in particular pursuant to Section IX.2.d. of these Terms and Conditions, remain unaffected.5. The Seller has the right to assign its claims against the Buyer to a third party.6. If the Buyer is in default of payment with a claim, all other claims against the Buyer may be declared due.7. The Buyer shall bear all fees, costs and expenses incurred in connection with any legally successful enforcement of rights against them, including outside Germany. <\/p>

V. Right of withdrawal for consumers<\/strong>1. Consumers (see above Section I) have the following right of withdrawal for distance selling contracts, i.e. contracts concluded exclusively using means of distance communication.<\/p>

Right of withdrawal<\/strong>You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us <\/p>

alphatronics GmbHBreitengraserstra\u00dfe 690482 NurembergPhone: +49 (0)911-2165540Email: info@alphatronics.de<\/p>

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires. <\/p>

Effects of withdrawal<\/strong>If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier date.You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. <\/p>

For goods that can be shipped by parcel, you bear the direct costs of returning the goods. However, we will cover the costs of return shipping if you use the return label we provide for this purpose.You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods beyond what is necessary to check their nature, characteristics and functioning.End of the withdrawal notice <\/p>

Sample withdrawal text<\/strong><\/p>

alphatronics GmbHBreitengraserstra\u00dfe 690482 NurembergEmail: info@alphatronics.de<\/p>

I\/we (*) hereby withdraw from the contract concluded by me\/us (*) for the purchase of the following goods (*)\/ the provision of the following service (*)– Ordered on (*) \/ received on (*)– Name of consumer(s)– Address of consumer(s)– Signature of consumer(s) (only if notification is on paper)– Date_______________(*) Delete as applicable.<\/p>

2. The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the Buyer is decisive, or that are clearly tailored to the Buyer’s personal needs.<\/p>

VI. Delivery<\/strong>1. For consumers, the Seller will deliver in-stock goods within 2-3 working days; if payment in advance is agreed, this period begins on the day following the day the Buyer issues the payment instruction. If the goods are not in stock, the Seller will inform the Buyer of the delivery time in a binding manner upon acceptance of the contract. In business-to-business transactions, the stated delivery times are a guideline and are agreed only approximately, in the sense of “approx.” deadlines. If payment in advance is agreed, delivery will in any case only take place after receipt of payment.2. Fixed-date transactions require a special contractual agreement.3. Unforeseeable and\/or unavoidable circumstances for which the Seller is not responsible, which prevent, delay or significantly impede delivery, release the Seller from the obligation to deliver for the duration of their effect and extend the delivery time accordingly. However, the Seller is obliged to inform the Buyer without undue delay of any delays that have occurred or are expected to occur. The Seller is then entitled to a grace period of six weeks. If the impairment continues after the grace period has expired, either party may withdraw from the order.4. If delivery to the Buyer is impossible for the Seller due to non-delivery by its own suppliers, although it has placed matching orders with reliable suppliers, and\/or due to force majeure, the Seller reserves the right to withdraw. The Seller may only effectively exercise the right of withdrawal if it informs the Buyer without undue delay of the unavailability of the goods and reimburses any consideration already received without undue delay.5. The Seller is entitled to make partial deliveries. For consumers, this applies only insofar as it is reasonable for the Buyer and does not result in any disadvantages for them. Additional shipping costs for subsequent deliveries are only incurred if this has been expressly agreed.6. If dispatch is delayed at the Buyer’s request or due to the Buyer’s fault, the Seller shall store the goods at the Buyer’s cost and risk. In this case, notification that the goods are ready for dispatch shall be deemed equivalent to dispatch.7. In the event of non-acceptance, the Seller may, after setting the Buyer a reasonable deadline for acceptance, exercise its statutory rights, in particular claim damages in lieu of performance.8. If the Seller claims damages within the meaning of No. 7 above, these shall amount to 20% of the purchase price. The damages shall be higher or lower if the Seller proves higher damages or the Buyer proves lower damages. In addition to proving lower damages, the Buyer is also expressly permitted to prove that the Seller has suffered no damage at all.9. The Seller is liable for delay in delivery within the scope of statutory obligations, in particular in cases of intent, gross negligence and breach of essential contractual obligations. In cases of gross negligence and negligent breach of essential contractual obligations, liability is limited to the foreseeable damage typically occurring.10. The Buyer’s rights pursuant to Section X of these Terms and Conditions and our statutory rights, in particular in the event of an exclusion of the obligation to perform (e.g. due to impossibility or unreasonableness of performance and\/or subsequent performance), remain unaffected.<\/p>

VII. Transfer of risk<\/strong>1. For deliveries to consumers, the transfer of risk always takes place only upon handover of the goods to the consumer; the Seller always bears the transport risk, unless the Buyer has commissioned the forwarding agent, carrier or other person or institution designated to carry out the shipment, without the Seller having previously named this person or institution to them.2. In business-to-business transactions, delivery is made “ex works” unless otherwise agreed. The transfer of risk takes place pursuant to Section 447 of the German Civil Code (BGB) upon handover of the goods by the Seller to the transport company or to the Buyer in the case of collection. At the Buyer’s request, transport insurance can be taken out, the costs of which shall be borne by the Buyer. <\/p>

VIII. Retention of title<\/strong>1. The delivered goods remain the property of the Seller until the purchase price has been paid in full.2. The following applies to businesses:a. The Seller retains title to the goods (goods subject to retention of title) until receipt of all payments from the business relationship with the Buyer.b. If the Buyer fails to meet its payment obligation despite a reminder with a deadline, the Seller may demand the return of the goods subject to retention of title that are still its property without setting any further deadline in advance. The Buyer shall bear the transport costs incurred. The demand for return does not at the same time constitute a declaration of withdrawal; rather, the Seller is entitled merely to demand the return of the goods and to reserve the right to withdraw. After the goods subject to retention of title have been returned, the Seller is entitled to realize them. The proceeds of realization shall be credited against the Buyer’s liabilities, less reasonable realization costs.c. The Buyer must inform the Seller in writing without undue delay of any third-party access, in particular enforcement measures, as well as other impairments of its ownership. The Buyer shall reimburse the Seller for all damages and costs incurred due to a breach of this obligation and due to necessary intervention measures against third-party access, in particular an action pursuant to Section 771 of the German Code of Civil Procedure (ZPO).d. Until revoked, the Buyer is entitled to resell the goods subject to retention of title in the ordinary course of business in accordance with lit. d) below. However, the Buyer hereby assigns to the Seller the receivables in the amount of the final invoice amount agreed with the Seller (including VAT) that accrue to it from the resale of the goods subject to retention of title against its customers or other third parties; this assignment applies regardless of whether the purchased item is resold without or after processing. The Buyer remains authorized to collect the receivables even after the assignment. The Seller’s authority to collect the receivables itself remains unaffected. However, the Seller will not exercise this authority as long as the Buyer meets its payment obligations. As soon as the Buyer is in default of payment, or has filed an application for the opening of insolvency proceedings, or has suspended payments, the Seller may demand that all assigned receivables and their debtors be disclosed to it, that the debtors be informed of the assignment by the Buyer, and that the Buyer provide it with all documents and information required for collection and enforcement. In addition, in this case the Seller is entitled to revoke the Buyer’s authority to further resell and process the goods subject to retention of title.e. The Seller undertakes, at the Buyer’s request, to release the securities to which it is entitled insofar as the realizable value of its securities exceeds the receivables to be secured by more than 10%; the selection of the securities to be released is at the Seller’s discretion. <\/p>

IX. Warranty<\/strong><\/p>

1. Warranty and the Buyer’s resulting claims in the event of a defect are governed by the statutory provisions of the German Civil Code (BGB).2. For contracts with businesses or legal entities under public law, the following applies by way of derogation:a. Claims for defects in quality shall become time-barred 12 months after the transfer of risk.b. If the transaction is a commercial transaction for both parties, the Buyer must comply with the obligations under Section 377 of the German Commercial Code (HGB), i.e. to inspect the goods without undue delay after delivery by the Seller, insofar as this is feasible in the ordinary course of business, and, if a defect becomes apparent, to notify the Seller without undue delay. If notification is omitted or delayed, i.e. not made without undue delay, the goods shall be deemed approved. Hidden defects must be reported without undue delay after their discovery; otherwise, they shall likewise be deemed approved if notification is omitted or delayed.c. In the event of a defect in the purchased item, the Seller is entitled, at its discretion, to subsequent performance in the form of repair or delivery of a defect-free item. The Buyer must grant the Seller a reasonable period for subsequent performance, varying according to the actual circumstances of the individual case, but not less than 7 days.d. The Seller is entitled to make subsequent performance conditional upon the Buyer paying the due purchase price. However, the Buyer is entitled to withhold a portion of the purchase price that is reasonable in relation to the defect.e. If, in the course of examining an item reported as defective, it turns out that no defect exists, the Seller may demand reimbursement from the Buyer for the costs incurred as a result of the unjustified request for remedy (in particular inspection and transport costs), unless the lack of defectiveness was not apparent to the Buyer.f. If repair within the meaning of Section 440 of the German Civil Code (BGB) fails, the Buyer may, at its discretion, demand withdrawal or a reduction in price.g. Further claims by the Buyer, in particular for consequential damages, are generally excluded. The Buyer’s rights pursuant to Section X and mandatory statutory claims remain unaffected.h. Liability under the Product Liability Act remains unaffected.i. The statutory limitation period in the context of recourse claims for delivery remains unaffected. <\/p>

X. Liability<\/strong>1. Unless otherwise stated in these Terms and Conditions, including the following provisions, the Seller shall be liable for breaches of contractual and non-contractual obligations in accordance with statutory provisions.2. The Seller shall be liable for damages\u2014regardless of the legal basis\u2014within the scope of fault-based liability in cases of intent and gross negligence. In cases of simple negligence, the Seller shall be liable, subject to statutory limitations of liability (e.g. diligence in one’s own affairs; minor breach of duty), onlya) for damages resulting from injury to life, body or health,b) for damages resulting from the breach of an essential contractual obligation (an obligation whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance the contractual partner regularly relies and may rely); in this case, however, the Seller’s liability is limited to compensation for the foreseeable damage typically occurring.3. The liability grounds and limitations resulting from No. 2 also apply in the event of breaches of duty by or for the benefit of persons for whose fault the Seller is responsible under statutory provisions. They do not apply if the Seller has fraudulently concealed a defect or has assumed a guarantee for the quality of the goods, and for the Buyer’s claims under the Product Liability Act.4. In the event of a breach of duty that does not consist of a defect, the Buyer may only withdraw from or terminate the contract if the Seller is responsible for the breach of duty. A free right of termination by the Buyer (in particular pursuant to Sections 650, 648 of the German Civil Code (BGB)) is excluded in business-to-business transactions. Otherwise, the statutory requirements and legal consequences apply. <\/p>

XI. Miscellaneous<\/strong><\/p>

1. The contractual relationship between the Seller and the Buyer and the respective terms and conditions shall be governed by the law of the Federal Republic of Germany. If the Buyer is a consumer, the applicable statutory provisions and rights in favor of the consumer under the law of the customer’s country of residence remain unaffected by this agreement. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded insofar as both contracting parties are resident within the European Economic Area.2. The exclusive place of jurisdiction is the court at the Seller’s place of business, insofar as the Buyer is a merchant within the meaning of the German Commercial Code (HGB) or a legal entity under public law. The Seller has the right to also sue at the Buyer’s place of business.3. Should individual provisions of this contract be wholly or partially invalid or later lose their legal validity, the validity of the remainder of the contract shall not be affected. The statutory provision shall replace the invalid provision. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Direct Contact for Press Inquiries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Are you looking for our press releases or image material?Contact our press department at info@alphatronics.de<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

General Terms and Conditions I. General provisions and scopeThe following General Terms and Conditions apply to all contracts concluded between alphatronics GmbH, Breitengraserstra\u00dfe 6, 90482 Nuremberg (hereinafter “Seller”) and the Buyer for the delivery of goods. The Seller does not recognize any terms and conditions of the Buyer that conflict with or deviate from these […]<\/p>\n","protected":false},"author":3,"featured_media":23612,"parent":0,"menu_order":116,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-23625","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nTerms and Conditions - alphatronics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alphatronics.de\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - alphatronics\" \/>\n<meta property=\"og:description\" content=\"General Terms and Conditions I. 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